Policies & Procedures
Pawjama Parties
Require a 25% non-refundable deposit to confirm booking. This covers time spent coordinating care & holding your spot.
Invoice will be sent both at time of booking and at end of service for the final payment.
Invoice Payments
There is a $10 late fee for payments submitted 72 hours late.
No future services will be taken until all fees are paid.
If failure to comply with payment policies, services will be discontinued.
Cancellations
Life happens and things can change quickly.
Due to the time & hard work it takes coordinate care for your pet
a cancellation policy is in place.
To submit a cancellation request, please email /text ASAP.
No future services will be taken until all cancellation fees are paid.
Walks
If cancellation occurs less than 24 hours before service date then a $10 fee will be requested of you.
Pawjama Parties
You must cancel your booking at least 7 days before your 1st service date.
If cancellation occurs less than 7 days from your booking you will be
required to pay 1/2 of final payment to cover time spent coordinating care.
*Holiday Pawjama Party*
You must provide a 2 week notice from the start of service to cancel any or all Holiday Pawjama Party dates.
Picture Pawfect
We both know your dog is adorable, so check out the activities we do and city sights we see on our walks on the instagram page @pawsplaywithrita!
Weather Policies & Procedures
Hot Weather Policy
I bring a water bowl & water bottle. I stick to routes I know with water fountains close by,
Depending on temperature walks may be shortened & you'll be notified after observing your dog(s).
Cold Weather Policy
When temperatures drop to -10 degrees or wind chills of -20 degrees or below occur, I will cancel all walking services for the day to protect myself and your dog in my care.
Pawjama parties will remain on schedule. The temperature forecast for the following day will be used to determine if the Cold Weather Policy will go into effect so that as much notice can be given if walks need to be cancelled.
Snowed In Policy
Snowfall may impact availability, as it accumulates and the time it takes for i to be removed. Walking services will be cancelled in the event there is accumulation of 10" or greater overnight or in a short period of time.
As much notice as possible will be given if walks need to be cancelled but some may be a day-of cancelation. Pawjama parties will remain on schedule.
Other Cold Weather Tips
Please provide coats, booties, and other cold weather gear necessary for your pet, and also a towel to clean them up after the walk.
If you use a lock box for keys, please ensure it is functioning (not frozen) on cold weather/snowy days and not buried by ice or snow.
If I arrive and unable to gain entry due to a malfunctioning or inaccessible lock box, a $25 fee will be requested of you.
Payments are Accepted Through Zelle
Zelle: pawsplaywithrita@gmail.com